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Shipping Policy

At Neon Theory, we want to ensure that you receive your order in a timely and efficient manner. Our shipping policy outlines the details and procedures regarding the shipment of your orders. Please review the following information to understand how we handle shipping at Neon Theory.

 

1. Shipping Locations:

We offer shipping to customers in the United States and internationally. You can select your location during the checkout process, and the available shipping options and costs will be displayed accordingly.

2. Order Processing Time:

We strive to process and dispatch orders as quickly as possible. Most orders are typically processed within 1-3 business days from the date of purchase. Please note that this may vary during peak seasons or special promotions.

3. Shipping Methods:

We offer several shipping methods to accommodate your preferences. You can choose from standard, expedited, and express shipping options, depending on your location and how quickly you'd like to receive your order.

4. Shipping Costs:

Shipping costs are calculated based on your location and the selected shipping method. These costs will be displayed during the checkout process before you finalize your purchase.

5. Estimated Delivery Times:

Delivery times may vary depending on your location and the selected shipping method. Estimated delivery times will be provided during the checkout process. Please note that these are estimates and not guaranteed delivery dates.

6. Tracking Your Order:

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your order.

7. Shipping Restrictions:

We do not ship to P.O. boxes or military addresses. Additionally, some international locations may have shipping restrictions or additional customs fees. Please check with your local customs office for information on any additional charges or restrictions.

8. Order Changes and Address Updates:

If you need to make changes to your order or update the shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes once your order has been processed for shipping.

9. Lost or Damaged Shipments:

While we take care to ensure that your order reaches you in perfect condition, we are not responsible for lost or damaged shipments that occur during the shipping process. If you encounter such an issue, please contact the shipping carrier to file a claim.

10. Contact Us:

If you have any questions or concerns about our shipping policy or the status of your order, please don't hesitate to get in touch with our customer support team. We are here to assist you with your inquiries.

Return & Exchange Policy

We will issue refunds for orders that are defective, e.g. misprints, receiving the wrong color or size, or holes in the garment. If a return or exchange is requested, we will review the request and determine if a refund or exchange will be given. Refund/exchange requests must be made within 30 days of the purchase.

 

No refunds will be given for mistakes made outside of our control. This includes you ordering a wrong size, style, or color. We print the exact number of garments, based on the orders that came in, and we will not have extras.

 

Please review your order before you finish checkout to avoid any issues. We will also send an e-mail with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us to make a change.

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