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Frequently asked questions
General
Shipping times vary depending on your location, but generally, orders take between 2-7 business days to arrive within the US and 7-21 business days for international orders. You will receive a tracking number once your order has been shipped, so you can keep an eye on the progress of your package. If you have any concerns or questions about your order, please feel free to contact our customer service, who will be more than happy to assist you.
We accept all major credit cards (Visa, Mastercard, American Express, Discover). We also offer Afterpay, which allows you to split your payment into four interest-free installments. Please note that we do not accept personal checks or money orders. If you have any questions about payment, please contact our customer service team at support@neontheory.com.
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