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WHAT IF I HAVE QUESTIONS ABOUT SIZING FOR A PARTICULAR PRODUCT?If you have any questions or concerns about sizing for a specific product, please don't hesitate to contact our customer support team via support@neontheory.shop . We're here to provide guidance and help you make an informed choice.
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CAN I HAVE A REFUND OR EXCHANGE MY PRODUCT?At Neon Theory, we strive to ensure you're completely satisfied with your purchase. If for any reason you're not happy, you may return or exchange your item within 15 days of purchase, provided it's in its original condition. Customers are responsible for return shipping costs.
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HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?Shipping times vary depending on your location, but generally, orders take between 2-7 business days to arrive within the US and 7-21 business days for international orders. You will receive a tracking number once your order has been shipped, so you can keep an eye on the progress of your package. If you have any concerns or questions about your order, please feel free to contact our customer service, who will be more than happy to assist you.
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DO YOU SHIP INTERNATIONALLY?Yes, we currently offer international shipping. Shipping options and costs will be displayed during the checkout process.
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WHAT PAYMENT METHODS DO YOU ACCEPT?We accept all major credit cards (Visa, Mastercard, American Express, Discover). We also offer Afterpay, which allows you to split your payment into four interest-free installments. Please note that we do not accept personal checks or money orders. If you have any questions about payment, please contact our customer service team at support@neontheory.com.
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HOW DO I CHECK MY ORDER STATUS?Feel free to contact us through the site's chat or via email at support@neontheory.shop
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HOW CAN I CONTACT NEON THEORY?You can contact Neon Theory through our website's contact form or by emailing us at support@neontheory.com. We strive to respond to all inquiries within 24 hours. We look forward to hearing from you.
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