If you have any questions or concerns about sizing for a specific product, please don't hesitate to contact our customer support team via support@neontheory.shop . We're here to provide guidance and help you make an informed choice.

We will issue refunds for orders that are defective, e.g. misprints, receiving the wrong color or size, or holes in the garment. If a return or exchange is requested, we will review the request and determine if a refund or exchange will be given. Refund/exchange requests must be made within 30 days of the purchase. No refunds will be given for mistakes made outside of our control. This includes you ordering a wrong size, style, or color. We print the exact number of garments, based on the orders that came in, and we will not have extras. Please review your order before you finish checkout to avoid any issues. We will also send an e-mail with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us to make a change.

Shipping times vary depending on your location, but generally, orders take between 2-7 business days to arrive within the US and 7-21 business days for international orders. You will receive a tracking number once your order has been shipped, so you can keep an eye on the progress of your package. If you have any concerns or questions about your order, please feel free to contact our customer service, who will be more than happy to assist you.

Yes, we currently offer international shipping. Shipping options and costs will be displayed during the checkout process.

We accept all major credit cards (Visa, Mastercard, American Express, Discover). We also offer Afterpay, which allows you to split your payment into four interest-free installments. Please note that we do not accept personal checks or money orders. If you have any questions about payment, please contact our customer service team at support@neontheory.com.

Feel free to contact us through the site's chat or via email at support@neontheory.shop

You can contact Neon Theory through our website's contact form or by emailing us at support@neontheory.com. We strive to respond to all inquiries within 24 hours. We look forward to hearing from you.