Shipping & Returns

Shipping Policy

At Neon Theory, we want to ensure that you receive your order in a timely and efficient manner. Our shipping policy outlines the details and procedures regarding the shipment of your orders. Please review the following information to understand how we handle shipping at Neon Theory.

1. Shipping Locations:

We offer shipping to customers in the United States and internationally. You can select your location during the checkout process, and the available shipping options and costs will be displayed accordingly.

2. Order Processing Time:

We strive to process and dispatch orders as quickly as possible. Most orders are typically processed within 1-3 business days from the date of purchase. Please note that this may vary during peak seasons or special promotions.

3. Shipping Methods:

We currently offer standard ground shipping for a flat rate.

4. Shipping Costs:

Shipping costs are calculated based on your location and the selected shipping method. These costs will be displayed during the checkout process before you finalize your purchase.

5. Estimated Delivery Times:

Delivery times may vary depending on your location and the selected shipping method. Estimated delivery times will be provided during the checkout process. Please note that these are estimates and not guaranteed delivery dates.

6. Tracking Your Order:

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your order.

7. Shipping Restrictions:

We do not ship to P.O. boxes or military addresses. Additionally, some international locations may have shipping restrictions or additional customs fees. Please check with your local customs office for information on any additional charges or restrictions.

8. Order Changes and Address Updates:

If you need to make changes to your order or update the shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes once your order has been processed for shipping.

9. Lost or Damaged Shipments:

While we take care to ensure that your order reaches you in perfect condition, we are not responsible for lost or damaged shipments that occur during the shipping process. If you encounter such an issue, please contact the shipping carrier to file a claim.

10. Contact Us:

If you have any questions or concerns about our shipping policy or the status of your order, please don't hesitate to get in touch with our customer support team. We are here to assist you with your inquiries.

 

Return & Exchange Policy

At Neon Theory, we want you to love your purchase! If you're not completely satisfied, we're here to help. Please review our return and exchange policy below.

  • Eligibility: Items must be returned within 15 days of purchase.
  • Condition: Products must be unused, unworn, and with tags attached.
  • Customers will be responsible for return shipping costs
  • Process: To initiate a return, contact our customer service team at support@neontheory.shop

 

Please send item(s) you would like to return to:

Neon Theory, 85 Franklin Court, Flemington NJ 08822

WHAT IF I HAVE QUESTIONS ABOUT SIZING FOR A PARTICULAR PRODUCT?

If you have any questions or concerns about sizing for a specific product, please don't hesitate to contact our customer support team via support@neontheory.shop .

We're here to provide guidance and help you make an informed choice

WHAT PRINTING METHOD DO YOU USE?

We use DTG (Direct-to-Garment) printing, which allows for high-quality, detailed designs with a soft feel that won’t crack or peel over time.

CAN I HAVE A REFUND OR EXCHANGE MY PRODUCT?

At Neon Theory, we strive to ensure you're completely satisfied with your purchase. If for any reason you're not happy, you may return or exchange your item within 15 days of purchase, provided it's in its original condition. Customers are responsible for return shipping costs.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Shipping times vary depending on your location, but generally, orders take between 2-10 business days to arrive within the US and 7-21 business days for international orders. You will receive a tracking number once your order has been shipped, so you can keep an eye on the progress of your package. If you have any concerns or questions about your order, please feel free to contact our customer service, who will be more than happy to assist you.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (Visa, Mastercard, American Express, Discover). We also accept PayPal Express and Klarna, which allows you to split your payment into four interest-free installments. Please note that we do not accept personal checks or money orders. If you have any questions about payment, please contact our customer service team at support@neontheory.com.

DO YOU SHIP INTERNATIONALLY?

Yes, we currently offer international shipping. Shipping options and costs will be displayed during the checkout process.

HOW CAN I CONTACT NEON THEORY?

You can contact Neon Theory through our website's contact form or by emailing us at support@neontheory.com. We strive to respond to all inquiries within 24 hours. We look forward to hearing from you.