Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
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WHAT IF I HAVE QUESTIONS ABOUT SIZING FOR A PARTICULAR PRODUCT?
If you have any questions or concerns about sizing for a specific product, please don't hesitate to contact our customer support team via support@neontheory.shop .
We're here to provide guidance and help you make an informed choice
WHAT PRINTING METHOD DO YOU USE?
We use DTG (Direct-to-Garment) printing, which allows for high-quality, detailed designs with a soft feel that won’t crack or peel over time.
CAN I HAVE A REFUND OR EXCHANGE MY PRODUCT?
At Neon Theory, we strive to ensure you're completely satisfied with your purchase. If for any reason you're not happy, you may return or exchange your item within 15 days of purchase, provided it's in its original condition. Customers are responsible for return shipping costs.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Shipping times vary depending on your location, but generally, orders take between 2-10 business days to arrive within the US and 7-21 business days for international orders. You will receive a tracking number once your order has been shipped, so you can keep an eye on the progress of your package. If you have any concerns or questions about your order, please feel free to contact our customer service, who will be more than happy to assist you.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (Visa, Mastercard, American Express, Discover). We also accept PayPal Express and Klarna, which allows you to split your payment into four interest-free installments. Please note that we do not accept personal checks or money orders. If you have any questions about payment, please contact our customer service team at support@neontheory.com.
DO YOU SHIP INTERNATIONALLY?
Yes, we currently offer international shipping. Shipping options and costs will be displayed during the checkout process.
HOW CAN I CONTACT NEON THEORY?
You can contact Neon Theory through our website's contact form or by emailing us at support@neontheory.com. We strive to respond to all inquiries within 24 hours. We look forward to hearing from you.